Return Policy
Our return policy lasts 14 days.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, be in its original packaging and in the same condition that you received it. It MUST be suitable for resale. If the item appears used or opened, not defective and/or in poor condition, it will not be accepted for a refund. To complete your return, we require an original sales receipt.
The items listed below are FINAL SALE:
* Sale or Discounted Items
* Agricultural Tools
* Gift cards
* Special Orders
* Cat Furniture & Litter Pans
* Egg Incubators & Egg Turners (Manufacturer Warranty Applies)
* Dog Muzzles
* Pet Crates & Carriers
* Animal Feed & Bedding
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to inform you if the item was approved or rejected for a refund.
If the item is approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within a certain amount of days.
Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account again.
You should then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@crittercountry.ca.
Damaged or Defective Items for Exchange:
We only replace items if they are defective or damaged.
If your product arrived damaged or defective and you need to exchange it for the same item, please call or email us at sales@crittercountry.ca
Shipping:
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item was damaged or defective, we will pay the shipping. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
